At ComplainTogether.com, we understand the importance of privacy and data protection. We are committed to ensuring the confidentiality, integrity, and availability of personal information entrusted to us. As such, we have created this Privacy Policy to outline the types of personal information we collect, how we use it, and the rights and choices available to individuals with respect to their information.
By accessing or using ComplainTogether.com (the “Site”), you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Site.
Please note that this Privacy Policy applies solely to information collected through the Site and does not apply to information collected offline or through other websites, services, or applications not affiliated with ComplainTogether.com.
We may update this Privacy Policy from time to time, and we encourage you to review it periodically. If we make any material changes, we will notify you by email or by posting a notice on the Site before the changes take effect. Your continued use of the Site following the posting of changes to this Privacy Policy will constitute your acceptance of those changes.
Introduction to ComplainTogether.com
Welcome to ComplainTogether.com, the online community platform where you can voice your complaints and concerns in a safe and supportive environment. At ComplainTogether.com, we understand that everyone has the right to express their opinions and feelings, especially when it comes to issues that affect their daily lives.
Our platform provides a space for you to connect with like-minded individuals, share your experiences, and discuss ways to address the issues that matter to you. Whether you’re dealing with a difficult landlord, experiencing workplace harassment, or facing other challenges, ComplainTogether.com is here to help.
Our community is open to anyone who wants to join, regardless of their background or beliefs. We value diversity and inclusion and believe that everyone deserves to be heard. By joining ComplainTogether.com, you’ll have access to a supportive network of individuals who understand your struggles and are willing to offer advice and support.
We take privacy and data security seriously, and we are committed to ensuring that your personal information is protected. Our Privacy Policy outlines our commitment to safeguarding your data and explains how we collect, use, and share your information.
At ComplainTogether.com, we believe that by coming together, we can create a better world. Join us today and become part of a community that is dedicated to making a difference.
How We Use Your Personal Data
At ComplainTogether.com, we take your personal data seriously and are committed to using it responsibly and ethically. We use your personal data in a variety of ways to provide you with the best possible experience and improve our services. In this section, we explain how we use your personal data.
- Providing Our Services We use your personal data to provide you with the services you have requested from us. This includes processing your complaints and feedback, communicating with you about your complaint, and providing updates on its progress. We may also use your personal data to investigate your complaint and resolve the issue.
- Improving Our Services We may use your personal data to improve our services, including our website, mobile app, and customer support. For example, we may use your personal data to analyze trends, track user behaviour, and improve the user experience.
- Marketing and Promotions We may use your personal data to send you marketing and promotional materials, such as newsletters and special offers. You can opt out of receiving these communications at any time by following the instructions in the communication or by contacting us directly.
- Legal and Regulatory Requirements We may use your personal data to comply with legal and regulatory requirements, such as responding to court orders or regulatory inquiries. We may also use your personal data to investigate potential fraud, security breaches, or other violations of our terms and policies.
- Internal Operations We may use your personal data for internal operations, such as data analysis, auditing, and research. This helps us improve our services and develop new products and features.
- Aggregated and De-Identified Data We may use your personal data in an aggregated and de-identified form to create statistical models and perform other data analyses. This data cannot be used to identify you personally and is used to help us better understand our users and their needs.
- Third-Party Service Providers We may use third-party service providers to help us provide our services, such as hosting providers, customer support services, and marketing services. We may share your personal data with these providers to the extent necessary to provide the services you have requested from us.
We will not sell, rent, or trade your personal data to any third party without your consent, except as described in this privacy policy or as required by law.
Your Rights as a User of ComplainTogether.com
As a user of ComplainTogether.com, you have certain rights regarding the personal information we collect and process about you. We are committed to respecting these rights and ensuring that your personal information is protected. This section outlines your rights and how you can exercise them.
- Right to Access: You have the right to request access to the personal information we hold about you. To make a request, please contact us using the details provided in Section 8.
- Right to Rectification: You have the right to request that any inaccurate or incomplete personal information we hold about you is corrected or completed. To make a request, please contact us using the details provided in Section 8.
- Right to Erasure: You have the right to request that we delete your personal information in certain circumstances, such as if it is no longer necessary for the purposes for which it was collected or if you withdraw your consent. To make a request, please contact us using the details provided in Section 8.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances, such as if you contest the accuracy of the information or if the processing is unlawful. To make a request, please contact us using the details provided in Section 8.
- Right to Object: You have the right to object to the processing of your personal information in certain circumstances, such as if the processing is based on our legitimate interests or for direct marketing purposes. To make a request, please contact us using the details provided in Section 8.
- Right to Data Portability: You have the right to receive a copy of the personal information you have provided to us in a structured, commonly used and machine-readable format and to transfer that information to another data controller. To make a request, please contact us using the details provided in Section 8.
- Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time. To withdraw your consent, please contact us using the details provided in Section 8.
We will respond to all requests within one month, unless the request is complex or numerous, in which case we may extend this timeframe by a further two months. We may also ask you to provide additional information to verify your identity before we can fulfil your request.
If you are not satisfied with our response to your request or you believe that we are not processing your personal information in accordance with data protection laws, you have the right to lodge a complaint with the relevant supervisory authority.
For more information on your rights or if you wish to exercise any of these rights, please contact us using the details provided in Section 8.
Your Rights under the GDPR
As a user of ComplainTogether.com, you have certain rights under the General Data Protection Regulation (GDPR). These rights are designed to give you more control over your personal data and ensure that it is processed in a fair and transparent manner.
- Right to be informed: You have the right to be informed about how your personal data is being used, which is the purpose of this privacy policy.
- Right of access: You have the right to access the personal data we hold about you, and to receive a copy of it. To exercise this right, you can contact us using the details provided in Section 8 of this policy.
- Right to rectification: You have the right to have any inaccurate personal data we hold about you corrected, and any incomplete data completed.
- Right to erasure: You have the right to request that we delete your personal data, under certain circumstances. This right is not absolute and may not apply in all cases, such as where we have a legal obligation to retain your data.
- Right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain circumstances. This means that we will only be able to store your data and not use it for any other purpose.
- Right to data portability: You have the right to request a copy of your personal data in a structured, machine-readable format, and to have it transferred to another controller if possible.
- Right to object: You have the right to object to the processing of your personal data, under certain circumstances. This includes where we are processing your data for direct marketing purposes.
- Rights related to automated decision-making and profiling: You have the right to not be subject to a decision based solely on automated processing, including profiling, which produces legal or similarly significant effects on you.
If you wish to exercise any of these rights, please contact us using the details provided in Section 8 of this policy. We will respond to your request within one month, although this may be extended by two further months if necessary. We will inform you if we need to extend the response time.
If you are not satisfied with our response, you have the right to lodge a complaint with a supervisory authority, such as the Information Commissioner’s Office (ICO) in the UK. We encourage you to contact us first, however, so that we can try to resolve any issues or concerns you may have.
Contact Us
ComplainTogether.com values your privacy and wants to ensure that your personal information is handled appropriately. If you have any questions or concerns regarding our privacy policy or how we collect, store, and use your personal information, you can contact us by:
- Email: privacy@complaintogether.com
- By post: to the Data Protection Officer
WebshopCompany Ltd. 1 Northumberland Avenue, Trafalgar Square, London, WC2N 5BW, United Kingdom.
We will make every effort to respond to your inquiry promptly and provide a satisfactory resolution to any concerns you may have.
FAQ
What personal information does ComplainTogether.com collect?
We collect personal information such as your name, email address, and complaint details.
How does ComplainTogether.com use my personal information?
We use your personal information to provide our services, improve our website and customer support, and comply with legal and regulatory requirements.
How does ComplainTogether.com protect my personal information?
We take measures to ensure the confidentiality, integrity, and availability of your personal information, including using secure servers, encryption, and access controls.
Can I access, correct, or delete my personal information?
Yes, you have the right to access, correct, or delete your personal information. Please contact us to make a request.
What is the GDPR, and how does it affect me as a ComplainTogether.com user?
The GDPR is a regulation that strengthens data protection for EU citizens. As a ComplainTogether.com user, you have certain rights under the GDPR, including the right to access, rectify, erase, and restrict the processing of your personal information.
Does ComplainTogether.com share my personal information with third parties?
We may share your personal information with third-party service providers to provide our services, but we will not sell, rent, or trade your personal information to any third party without your consent, except as required by law.
Updates to this notice
ComplainTogether.com reserves the right to update or modify this privacy policy at any time, without prior notice. If we make material changes to this policy, we will notify you through the email address you have provided to us or by posting a prominent notice on our website. We encourage you to periodically review this page for any changes or updates. Your continued use of the website after any modifications to the privacy policy will signify your acceptance of the updated terms.